Get Help With Your Account Questions
Our Support Team Contact Options
We’ve set up several ways to reach out when you need help with anything. Our support staff will sort out your questions through these channels:
| Contact Method | Details | Availability |
|---|---|---|
| Send an email to [email protected] | 24 hours daily | |
| Live Chat | Click the “Live Chat” button on the homepage | 24 hours daily |
| FAQ | Visit our comprehensive FAQ section | Self-service anytime |
| Phone | Call 1-800-953-261 (AU) or +61 1800 953 261 | Business hours |
Email Tips for Faster Support Answers
Our team will get back to you quickly when you email us. For the speediest help, remember these pointers:
- Drop us a line at our support address
- Your subject line should clearly state the problem
- Always include your username somewhere in the message
- Tell us exactly what went wrong
- Screenshots help us spot the issue faster
- Copy any error messages you saw
- Let us know what fixes you’ve already tried
- Don’t forget your account ID if you have one
- The time and date of the problem matters
- Make sure to send from your registered email
Talk to Our Team Through Chat
Our live chat support helps you out with quick solutions to your problems:
- Hit the “Live Chat” button on our website homepage
- Tell us straight up what’s bothering you
- The agent might ask for some extra details
- Stick around while our staff tackles your issue
- Double-check the solution before closing the window
Live chat works best for account questions, payment hiccups, and tech troubles. Our team will sort things out instantly during business hours.
Find Quick Answers in FAQ Pages
Our FAQ pages might sort out your issue without waiting for support. The answers cover lots of common questions:
- Password resets and account verification for managing your profile
- All details about bonus terms, wagering rules, and promo codes
- Info on payment options, deposit limits, and cash-out timeframes
- How games work, what they pay, and their special features
You’ll find the FAQ link at the bottom of our site. Just type your question in the search box to dig up answers fast.
How Fast We Reply to Messages
We’ll get back to you at different speeds based on how you reach us. Check out our typical reply times below:
| Contact Method | Estimated Response Time |
|---|---|
| Within 24 hours | |
| Live Chat | Immediate assistance |
| FAQ Assistance | Self-service instant access, or 24-48 hours for special questions |
Our team always tries to hurry things up whenever possible.
